Mar. 25, 2018

Poor Customer Service At London Amserican Airlines Arrival Lounge

The lady behind the counter threatened to call police because I took a photo of the AA arrivals lounge for my blog, FB, and memorabilia book.
When faced with a question, she showed lack of empowerment and customer service.
Lack of employee empowerment is one of the biggest concerns facing business today!
#empowerment
#AmericanAirlinesLondon
#BadService