After being reported for sharing my beliefs on travel, I became frustrated and asked that my account be closed and all my reviews erased. In hindsigh, my emotional reaction to being bullied online was a mistake.
Once an account is
closed it becomes almost impossible to turn on again. Some say it is TA lack of customer service or focus. Executives at TA even treat the forums as foreign and a stepchild of the company. Another executive said bringing all the reviews back
would throw off the rating system.
After December 14, 2015 I also requested that my forum posts all be delegated. The TA representative at the time said that wasn’t possible.
It took almost 2 1/2 years to finally talk
with the CEO on the TripAdvisor campus. My main takeaway was a good encounter with a creative genius.
Why would anyone who felt mistreated or bullied on any website or online forum spend two years working to get to talk to a CEO about the
situation? Multiple reasons:
1. Online bullies on TA can damage local business
2. People on a Hawaiian forum pushing for 1 island in a week hurt tourists and local businesses.
3. Online bullies are not acceptable and
it is becoming a big problem.
4. One day, online forums will need to be responsible for damaging information like the newly inacted ‘trafficking‘ legislation impacting businesses like Craigslist.com.
5. A large company like TripAdvisor
can use free labor to make billions by boosting SEO without treating their labor like employees or holding them accountable.
6. The fact that others imitated me online (according to friend’s accounts) and made it look bad.
was in Kona before flying to Boston I pondered what I wanted to achieve from face to face time with TripAdvisor. My main goal was and is that the company allow a free flow of information, acknowledge different traveler types, and offer a more welcoming
How much will I post now that I’ve meet with so many TA corporate executives? I’m not sure. At least I feel at peace going back to TA, standing up for what is Right, and having a direct line to TripAdvisor.